Contact Us
Reach out to quicksanjeevni for fast, reliable medicine delivery in Jabalpur and beyond.
Effective Date: 01 November 2025
Welcome to Quick Sanjeevni.
By accessing our website (www.quicksanjeevni.in), WhatsApp service, or any communication platform, you agree to the following Terms & Conditions.
Quick Sanjeevni acts only as a facilitator of medicine orders and a delivery service provider, and not as a seller, manufacturer, or stockist of medicines.
1. Nature of Service
Quick Sanjeevni arranges medicines on behalf of customers from licensed pharmacies.We do not hold any medicine stock, sell, manufacture, or resell medicines. All purchases are made directly from local licensed pharmacies, based on customer’s prescription and requirements.
Medicines are delivered along with the original GST Pharmacy Bill.
2. Prescription & Order Policy
Prescription is mandatory for medicines falling under Schedule H, H1, X, N and other regulated drugs, as per Drugs & Cosmetics Act, 1940.Pharmacy verifies the prescription, and may accept/reject order based on legal compliance.Customer must ensure the prescription is clear, valid, genuine and not expired.Orders will be processed only after order confirmation by the customer.
3. Pricing, Discounts & Payment
Quick Sanjeevni does not decide medicine pricing. All prices are strictly based on original pharmacy invoice.Customers are eligible for discounts provided by participating pharmacies.Delivery & service charges are separate and not part of pharmacy billing.Some orders may require advance payment for high-value, special, or cold-chain medicines.
4. Delivery Terms
Estimated delivery time is provided after pharmacy confirmation.Delivery time may vary due to:
✔️ Medicine availability
✔️ Pharmacy processing time
✔️ Traffic, weather, or medical verification
Urgent, late-night, or specialized delivery may attract additional charges.Delivery charges may vary based on distance, urgency, or special packaging needs.
5. Return, Refund & Exchange Policy
Returns or exchanges are allowed only under the following conditions:
Condition:
Eligible for Return/Refund?
Wrong medicine delivered
✔️ YES
Damaged or opened during delivery
✔️ YES
Near-expiry or expired medicine
✔️ YES
Wrong dosage/strength (pharmacy error)
✔️ YES
Temperature-controlled medicine
❌ NO
Opened/sealed strip broken by customer
❌ NO
Without original bill or packaging
❌ NO
Refund process (if applicable) will be handled after pharmacy verification.
Refunds are processed within 7–10 working days, via original payment mode.
6. What Quick Sanjeevni Is & Is Not Responsible For
❌ Quick Sanjeevni is NOT responsible for:
Quality, authenticity, legality, or expiry of medicines.
Prescription errors or medical suitability.
Pharmacy stock delays.
Any reaction or side-effect from medicines.
✔️ Quick Sanjeevni is responsible for:
Safe pick-up and on-time delivery.
Sending correct invoices (as given by pharmacy).
Coordinating communication between pharmacy & customer.
Assistance with returns (if applicable).
7. Customer Responsibilities
Customers must:
✔️ Share valid Prescription (where required)
✔️ Provide correct contact, address & location details
✔️ Confirm availability before delivery
✔️ Verify medicines and Bill at delivery time
✔️ Not attempt to buy banned or restricted medicines
8. Confidentiality & Data Usage
Customer data is used strictly for order processing, pharmacy billing, delivery and legal compliance.
We ensure data confidentiality and do not sell or share data with unauthorized persons.
Prescription details may be shared only with licensed pharmacies for medical/legal verification.
9. Service Limitations
Orders may be cancelled if:
❌ Prescription is invalid or unclear
❌ Customer does not confirm order
❌ Medicine is unavailable in the market
❌ Pharmacy rejects the order legally
❌ Customer location is outside delivery range
10. Legal & Jurisdiction
All disputes shall be governed by Indian Contract Act, 1872, Drugs & Cosmetics Act, 1940, and relevant Drug Control laws.
Any legal matters shall be handled under
Jurisdiction: Jabalpur, Madhya Pradesh, India
12. Acceptance
By placing an order, sharing prescription, or communicating through WhatsApp/Website, you agree to all the Terms & Conditions mentioned above.
PRIVACY POLICY
Last Updated: DD/MM/2025
This Privacy Policy explains how Quick Sanjeevni (“We”, “Us”, “Our”) collects, uses, stores, and protects your personal information when you visit quicksanjeevni.in, interact with us on WhatsApp, or use our medicine delivery services.
By using our services, you agree to this Privacy Policy.
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✅ 1. Information We Collect
We collect the following categories of information:
✅ Personal Information
Name
Mobile number
Delivery address
Email ID (optional)
✅ Medical Information
Prescription images
Doctor’s details on prescription
Required medicines
Allergy / medical notes shared by customer
✅ Order Information
Order details
Payment status
Delivery preferences
Transaction information
✅ Device & Usage Information
IP address
Browser details
Time stamps
Cookies (for website performance)
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✅ 2. How We Use Your Information
We use your information strictly for service purposes:
✅ To process your medicine order
✅ To verify prescriptions with partnered pharmacies
✅ To generate order summary
✅ To deliver medicines to your location
✅ To send updates via WhatsApp/SMS
✅ To improve customer experience
✅ To comply with legal requirements
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✅ 3. Sharing of Information
We DO NOT sell, rent, trade, or misuse your information.
We share data only with:
✅ Licensed Partner Pharmacies
To verify prescription, check stock, prepare order, and generate GST bill.
✅ Delivery Partners
Only name, address & contact required for delivery.
✅ Payment Gateway Providers
Only for processing secure payments.
✅ Legal Authorities (if required)
Only when demanded under Indian law.
No other third party receives your data.
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✅ 4. Storage & Security of Data
We use:
✅ Encrypted storage
✅ Secure servers
✅ Access control
✅ Limited employee access
We follow the compliance norms of:
IT Act 2000 & Amendment 2008
Digital Personal Data Protection Bill 2023
Your prescription images and personal data are kept confidential and never misused.
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✅ 5. Prescription & Medical Privacy
We store your prescription ONLY for:
Pharmacy verification
Legal compliance
Order record
We never share your prescription with anyone except the partnered pharmacy fulfilling the order.
You may request deletion anytime.
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✅ 6. Cookies Policy
Our website uses cookies for:
Site analytics
Improving page load time
Saving user preferences
You may disable cookies in your browser.
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✅ 7. Your Rights
You have the right to:
✅ Request your stored data
✅ Request deletion of data
✅ Request correction of information
✅ Withdraw consent
✅ Opt-out of promotional messages
To request: quicksanjeevni@gmail.com
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✅ 8. Children’s Privacy
We do not knowingly collect data of individuals under 18 years without guardian consent.
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✅ 9. Data Retention
We retain:
Order records: as required by Indian law
Non-essential data: deleted after 180 days
Prescriptions: anonymized after use
You may request early deletion.
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✅ 10. Changes to Privacy Policy
We may update this Privacy Policy.
Updates will be posted on our website with last updated date.
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DELIVERY POLICY
Last Updated: DD/MM/2025
This Delivery Policy explains how Quick Sanjeevni (“We”, “Us”, “Our”) manages the pickup and home delivery of medicines ordered by customers.
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✅ 1. Nature of Delivery Service
1. Quick Sanjeevni does not sell medicines — we only provide pickup and delivery from licensed pharmacies.
2. All medicines are dispensed, verified, and billed by the pharmacy.
3. Delivery is performed only after pharmacy confirmation and prescription validation (if required).
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✅ 2. Delivery Timings
Our standard delivery hours are:
✅ Morning 8:00 AM to Night 12:00 AM
Delivery timings may vary based on:
Pharmacy working hours
Weather conditions
Traffic
Law & order situations
Festivals / high-volume days
We always try to deliver as fast as possible, usually within minutes, depending on distance.
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✅ 3. Delivery Areas
We currently provide service across:
✅ Jabalpur City – All major localities, colonies & sectors
Deliveries outside city limits may not be available.
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✅ 4. Delivery Process
✅ Step 1: Customer sends prescription / medicine list
Via WhatsApp or website.
✅ Step 2: Pharmacy verifies stock & prescription
As required by the Drugs & Cosmetics Act.
✅ Step 3: Quick Sanjeevni prepares invoice summary
With pharmacy pricing + discount + delivery charges.
✅ Step 4: Payment (if prepaid order is required)
Secure link sent via UPI / Gateway.
✅ Step 5: Pickup
Delivery partner collects medicines from pharmacy.
✅ Step 6: Home Delivery
Delivered safely to the customer’s doorstep along with:
✅ Pharmacy’s original GST invoice
✅ Masked phone number of pharmacy
✅ Delivery acknowledgment
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✅ 5. Delivery Charges
Delivery fees may vary based on:
✅ Distance
✅ Order weight
✅ Urgency
✅ Time of day (late-night charges may apply)
Delivery charges will be clearly communicated before order confirmation.
Free delivery may be offered during promotions.
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✅ 6. Delivery Safety Measures
We ensure:
Hygienic handling
Tempered-sealed packaging
Correct order verification
No damage during transit
Discreet & safe handling of medicines
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✅ 7. Failed / Missed Delivery Attempt
Your delivery may fail if:
Incorrect address
Customer unreachable
No one available to receive
Building entry restricted
In such cases:
We will attempt to call twice
Reattempt may involve extra charges
Refund of delivery fee is not applicable after a completed attempt
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✅ 8. Delivery of Restricted Medicines
Schedule H / H1 / X medicines are delivered only after:
✅ Valid, clear prescription
✅ Pharmacy approval
✅ Doctor’s details visible
If requirements are not met → Order will be cancelled.
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✅ 9. Liability
✅ Pharmacy’s Responsibility:
Correct medicines
Authentic packaging
Expiry / MRP correctness
Legal prescription compliance
✅ Quick Sanjeevni’s Responsibility:
Pickup after pharmacy approval
Safe and timely delivery
Customer support
Confidential handling of order details
We are not liable for:
Side effects
Drug reactions
Incorrect prescriptions
Doctor consultation issues
PRICING POLICY
Last Updated: DD/MM/2025
This Pricing Policy explains how prices, discounts, delivery charges, and payment settlements work when you order medicines through Quick Sanjeevni.
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✅ 1. We Do Not Decide Medicine Prices
All medicine prices are:
✅ Fixed by the manufacturers (MRP)
✅ Controlled by the pharmacy
✅ Printed on the medicine packaging
Quick Sanjeevni does NOT add, change, or modify the price of medicines.
We only display the estimated amount shared by the pharmacy.
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✅ 2. Final Price Depends on the Pharmacy’s Original GST Invoice
Your final payable amount may be different from the estimated quotation because:
Pharmacy may provide a different brand
Discounts offered may vary
MRP may be revised by manufacturer
Stock availability may affect pricing
✅ Whatever price is printed on the pharmacy’s original bill is final.
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✅ 3. Discounts
Customer discounts are offered on request and may vary depending on:
✅ Product category
✅ Brand
✅ Pharmacy margins
✅ Availability of promotions
Types of discounts:
✅ a) Pharmacy Discount (Default 5%)
Shown directly on the GST invoice (bill discount).
✅ b) Quick Sanjeevni Discount (Optional)
Provided during special offers, and will be clearly mentioned.
We do NOT apply hidden charges.
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✅ 4. Delivery Charges
Delivery charges depend on:
✅ Distance
✅ Timing (late-night charges may apply)
✅ Order weight
✅ Urgency
✅ Fuel/operational cost
Charges are communicated before order confirmation.
Free delivery is available on promotional days or first orders.
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✅ 5. Service Fee
Quick Sanjeevni may charge:
Convenience fee
Platform fee
Priority service fee
These will be mentioned clearly in the invoice summary before billing.
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✅ 6. Payment Methods
You can pay via:
✅ UPI
✅ Credit/Debit Cards
✅ Net Banking
✅ Wallets
✅ Cash on Delivery (COD)*
*COD may not be available for certain orders.
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✅ 7. Prepaid Orders
Certain medicines or locations may require prepaid orders only, such as:
High-value medicines
Urgent / priority orders
Orders outside standard delivery zone
Special courier deliveries (intercity)
Payment link will be shared securely.
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✅ 8. No Hidden Charges
Quick Sanjeevni ensures full transparency:
❌ No hidden fees
❌ No extra taxes
❌ No surprise charges
All charges will be shown in the final order summary before confirmation.
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✅ 9. Price Variation Disclaimer
Actual price may vary from the estimate.
Final price = Pharmacy’s original GST bill.
We will ALWAYS send:
✅ Estimated price
✅ Actual billed price
✅ Breakdown of discounts
✅ Delivery fee
✅ Final payable amount
✅ Copy of GST invoice with delivery
SERVICE DISCLAIMER
Last Updated: DD/MM/2025
Quick Sanjeevni provides only a medicine pickup, delivery, and order facilitation service.
We are NOT a pharmacy, NOT a chemist, and NOT a seller of medicines.
By using our services, you acknowledge and agree to the following:
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✅ 1. We Do NOT Sell Medicines
Quick Sanjeevni:
❌ Does NOT store medicines
❌ Does NOT stock medicines
❌ Does NOT sell medicines
❌ Does NOT repack medicines
❌ Does NOT substitute medicines
❌ Does NOT provide medical advice
✅ All medicines are sold solely by licensed pharmacies we partner with.
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✅ 2. Pharmacy is the Actual Seller
All medicines are dispensed and billed by the licensed pharmacy.
Pharmacy is fully responsible for:
✅ Correct medicine
✅ Expiry validation
✅ Batch & MRP
✅ Legality of sale
✅ Storage conditions
✅ Prescription compliance
The pharmacy’s GST invoice is the only valid sale document.
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✅ 3. Quick Sanjeevni Acts Only as a Facilitator
Our responsibility is limited to:
✅ Order coordination
✅ Payment collection as authorized agent
✅ Pickup of medicines
✅ Safe home delivery
✅ Customer communication
✅ Prescription forwarding to pharmacies
We are a logistics service provider, not a medical retailer.
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✅ 4. Prescription-Based Medicines
Schedule H / H1 / X medicines are dispensed only after:
✅ Valid prescription
✅ Pharmacy verification
✅ Clear doctor details
If prescription is missing or incorrect, the order will be cancelled.
Quick Sanjeevni is not responsible for the correctness of the doctor’s prescription.
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✅ 5. No Medical Advice
Quick Sanjeevni:
❌ Does NOT recommend medicines
❌ Does NOT diagnose health issues
❌ Does NOT alter or modify prescriptions
❌ Does NOT guarantee drug efficacy
For any medical concerns, consult a doctor.
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✅ 6. Liability Limitations
Quick Sanjeevni is not liable for:
Incorrect dispensing by pharmacy
Side effects or drug reactions
Adverse medical outcomes
Manufacturer defects
Packaging issues
Changes in MRP or stock availability
Delays caused by pharmacy or weather
Pharmacy bears full liability for product-related concerns.
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✅ 7. Delivery Responsibilities
Quick Sanjeevni ensures:
✅ Hygienic handling
✅ Safe transit
✅ Correct person delivery
✅ Order confirmation
✅ Secure packaging
After delivery, we are not responsible for product misuse, improper storage, or loss.
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✅ 8. Accuracy of Information
While we strive for accurate pricing & availability:
Estimates may differ from the pharmacy’s final bill
Availability may change unexpectedly
Discounts depend on pharmacy approval
We are not responsible for errors beyond our control.
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✅ 9. Third-Party Links
Our website may include links to third-party content (pharmacies, labs, payment gateways).
We are not responsible for their policies or actions.
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✅ 10. Acceptance of This Disclaimer
By using Quick Sanjeevni:
✅ You agree that the pharmacy is the seller
✅ You agree that we are only facilitators
✅ You agree that medicine safety is the pharmacy’s responsibility
✅ You agree to provide valid prescriptions where required
Customer Rights & Responsibilities
Last Updated: DD/MM/2025
At Quick Sanjeevni, we believe in transparency, safety, and trust.
This section clearly explains what every customer is entitled to, and what responsibilities the customer holds while using our medicine delivery service.
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✅ CUSTOMER RIGHTS
Every customer has the right to:
✅ 1. Right to Genuine Medicines
Receive 100% authentic, sealed, original medicines dispensed only by licensed pharmacies.
✅ 2. Right to See the Original Pharmacy Bill
Receive the official GST invoice generated by the pharmacy with every order.
✅ 3. Right to Privacy & Confidentiality
Your personal details, address, and prescription remain confidential and are shared only with the partnered pharmacy for order processing.
✅ 4. Right to Safe & Hygienic Delivery
Receive medicines packed securely and handled safely during delivery.
✅ 5. Right to Transparent Pricing
Know the exact breakup of:
MRP
Pharmacy discount
Delivery charges
Final payable amount
No hidden fees.
✅ 6. Right to Valid Prescription-Based Delivery
Receive Schedule H / H1 / X medicines only upon valid prescription, ensuring safety and legality.
✅ 7. Right to Refund (Where Applicable)
Eligible refunds will be processed in cases of:
Pharmacy cancellations
Damaged items
Wrong medicines delivered
✅ 8. Right to Support
Access our customer support team for any help regarding billing, delivery, or general queries.
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✅ CUSTOMER RESPONSIBILITIES
To ensure safe and smooth service, customers must:
✅ 1. Provide a Valid Prescription (If Required)
Schedule H / H1 / X medicines can be delivered only with a proper prescription.
Customer must upload a clear and legible copy.
✅ 2. Provide Accurate Information
Share the correct name, address, contact details, and delivery instructions.
✅ 3. Be Available During Delivery Window
Ensure someone is present at the address to receive the order when the rider arrives.
✅ 4. Check Medicines Upon Delivery
Verify:
Medicine name
Quantity
Expiry
Packaging
Report issues within 4 hours.
✅ 5. Use Medicines Responsibly
Customers are responsible for:
Taking medicines as prescribed
Storing them properly
Following doctor’s advice
Quick Sanjeevni does NOT provide medical advice.
✅ 6. Respect Prescription Laws
Do not request restricted medicines without a valid prescription.
✅ 7. Avoid Misuse of Platform
No fake orders, no fraudulent payments, no misuse of COD.
✅ 8. Understand Non-Return Policy
Medicines cannot be returned once dispensed by the pharmacy, as per Indian Drug Law.
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✅ Conclusion
This section ensures a fair, safe, and transparent relationship between Quick Sanjeevni and its customers.
By using our service, you agree to these rights and responsibilities.
HOW QUICK SANJEEVNI WORKS
Your trusted medicine delivery partner — fast, safe & easy.
We follow a simple, transparent 6-step process to get your medicines delivered quickly and safely.
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✅ STEP 1 — Send Your Prescription or Medicine List
Send us a message on WhatsApp: 6264646871
You can upload:
✅ Doctor’s prescription
✅ Medicine name list
✅ Photo of the old strip
✅ WhatsApp chat from doctor
No prescription needed for OTC items.
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✅ STEP 2 — Pharmacy Verifies Stock & Prescription
We forward your prescription to our partnered licensed pharmacy.
The pharmacy checks:
✅ Stock availability
✅ If prescription is required or not
✅ Correct medicine name, strength & dosage
✅ Alternatives if something is unavailable
You stay completely informed.
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✅ STEP 3 — We Share Price Estimate & Discount
Once the pharmacy confirms:
MRP of medicines
Pharmacy discount
Total payable amount
Delivery charges (if any)
Final bill details
We send you a clean Order Summary for approval.
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✅ STEP 4 — Confirm & Pay
After you confirm:
✅ You can choose Prepaid (UPI/Card)
✅ Or Cash on Delivery (for allowed orders)
For urgent or high-value orders, prepaid may be required.
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✅ STEP 5 — Pickup from Pharmacy
Our delivery partner collects medicines from the pharmacy along with:
✅ Original GST invoice
✅ Masked contact number
✅ Checked & verified items
✅ Secured packaging
Hygienic & safe handling — always.
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✅ STEP 6 — Fast Home Delivery
Your order is delivered safely to your doorstep in minutes.
Included with delivery:
✅ Original pharmacy bill
✅ A sealed bag
✅ Support number
✅ Re-order instructions
You can track order status through WhatsApp.
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✅ Our Promise:
Fast Delivery. Genuine Medicines. Trusted Pharmacies.
Better than standing in long queues — just WhatsApp and relax.
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CUSTOMER SUPPORT POLICY
Last Updated: DD/MM/2025
At Quick Sanjeevni, we believe that reliable and responsive customer support is essential for a safe and smooth medicine delivery experience.
This policy outlines how customers can reach us and what level of support they can expect.
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✅ 1. Support Timings
Our support team is available every day from:
🕒 8:00 AM to 12:00 AM (Midnight)
For urgent issues, you can message us anytime — our team responds as quickly as possible.
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✅ 2. Contact Channels
Customers can reach us through:
✅ WhatsApp (Primary Support)
📲 6264646871
This is our fastest support channel for:
Order placement
Price estimates
Delivery updates
Refund/cancellation requests
General queries
✅ Email Support
For:
Billing issues
Refund status
Complaints
Documentation requests
✅ Phone Support
(Available on request after WhatsApp message)
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✅ 3. Support Response Time
✅ WhatsApp:
Average response time: 2–5 minutes
✅ Email:
Within 12–24 hours
✅ Refund Queries:
Updated within 24 hours of request
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✅ 4. Issues We Assist With
Our support team will help you with:
✅ Order placement
✅ Prescription requirements
✅ Medicine availability updates
✅ Alternate brand suggestions (via pharmacy)
✅ Delivery status
✅ Payment confirmation
✅ Refunds & cancellations
✅ Billing issues
✅ Customer account queries
✅ Follow-up on pharmacy responses
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✅ 5. Issues Outside Our Scope
Support team cannot assist with:
❌ Medical advice
❌ Diagnosing symptoms
❌ Suggesting dosage
❌ Replacing doctor’s prescription
❌ Altering medicines
❌ Emergency medical assistance
For health concerns, ALWAYS consult a doctor.
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✅ 6. Complaint Handling
If you face any issue with:
✅ Delivery
✅ Pharmacy
✅ Pricing
✅ Behaviour
✅ Quality
You can register a complaint on WhatsApp or Email.
We follow:
✅ Step 1 — Immediate acknowledgment
✅ Step 2 — Investigation (pharmacy/delivery partner)
✅ Step 3 — Resolution within 24–48 hours
✅ Step 4 — Refund/compensation (if applicable)
Your satisfaction is our priority.
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✅ 7. Escalation Matrix
If your issue is not resolved:
Level 1: Customer Support Team
WhatsApp: 6264646871
Level 2: Support Supervisor
Email: quicksanjeevni@gmail.com
(Subject line: Escalation)
Level 3: Management (Final Review)**
Handled internally for high-priority cases
(Delivery mishandling, billing error, pharmacy misconduct)
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✅ 8. Customer Behaviour Policy
To ensure smooth support, customers are expected to:
✅ Communicate respectfully
✅ Share correct information
✅ Avoid fraudulent orders
✅ Provide valid prescriptions
✅ Respond timely for delivery updates
Abusive or threatening behaviour may lead to suspension of service.
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✅ 9. Safety & Confidentiality
Your conversations with support are:
✅ Private
✅ Not shared with third parties
✅ Protected under privacy policy
✅ Used only for service purposes
Prescription images and medical details remain confidential.
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✅ 10. Continuous Improvement
We regularly:
✅ Train support staff
✅ Review complaints
✅ Improve response quality
✅ Upgrade technology
✅ Enhance customer experience
DATA RETENTION & DELETION POLICY
Last Updated: DD/MM/2025
Quick Sanjeevni is committed to protecting the privacy and security of all customer information.
This policy explains what data we store, why we store it, how long we keep it, and how customers can request deletion.
We follow the Indian Information Technology Act, 2000,
IT (Reasonable Security Practices & Procedures) Rules, 2011,
and standard healthcare data ethics.
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✅ 1. What Data We Collect
We collect only the information required to process orders:
✅ Name
✅ Phone number
✅ Delivery address
✅ Prescription images (only when needed)
✅ Order-related messages on WhatsApp
✅ Payment information (amount & status only — NOT card details)
✅ Medicine list & pharmacy bill
We never collect:
❌ Bank login
❌ Debit/Credit Card details
❌ UPI PIN
❌ Aadhaar number
❌ Sensitive personal documents
❌ Medical history beyond your order
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✅ 2. Why We Collect This Data
We collect and use your data for:
✅ Processing your order
✅ Confirming prescription requirements
✅ Delivery purposes
✅ Generating bills
✅ Providing customer support
✅ Refund or settlement
✅ Legal compliance with drug laws & taxation
We do not sell, rent, or share your data with marketers.
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✅ 3. Data Retention Duration
We retain data only for the legally required period, after which it is deleted.
✅ Prescription Images
Stored for: 7 days
(Automatically deleted after order closure)
✅ Chat / Order Details
Stored for: 6 months
(Required for legal compliance & customer support)
✅ Pharmacy Bills
Stored for: 1 year
(As per GST rules)
✅ Payment details
Stored for: Up to 180 days
(As per RBI guidelines for refunds/disputes)
After these timelines, all data is auto-deleted or securely wiped.
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✅ 4. Who Can Access Your Data?
Only the following can access limited data:
✅ Authorized Quick Sanjeevni staff
✅ Partner pharmacy (for medicine preparation only)
✅ Delivery partner (only name, phone, and address)
No one else has access.
We never share:
❌ Medical details
❌ Prescription photos
❌ Past orders
❌ Contact numbers (beyond required usage)
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✅ 5. Data Security Measures
We follow strict security practices:
✅ End-to-end encrypted WhatsApp communication
✅ Secure storage of order data
✅ Role-based access (only authorised staff can view)
✅ Data auto-deletion according to timelines
✅ Encrypted backups (short-term)
✅ No sharing with third-party advertisers
Your health data is treated with maximum privacy.
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✅ 6. Customer Right to Data Deletion
Customers may request:
✅ Deletion of prescription
✅ Deletion of chat/order history
✅ Removal of address
✅ Removal of account/contact details
To request deletion, message us:
📲 6264646871
We will delete your data within 48 hours, unless required by law to retain it temporarily.
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✅ 7. When Data Cannot Be Deleted Immediately
We may retain some order details temporarily if:
✅ A refund is pending
✅ A legal dispute is ongoing
✅ Tax filing or GST audit is pending
✅ Suspicious / fraudulent activity is under review
After resolution, data will be deleted immediately.
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✅ 8. Data Portability
If a customer requests, we can share:
✅ Order summary
✅ Bill copies
✅ Payment receipts
We never share health data with anyone else.
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✅ 9. Third-Party Integrations
Some tools used by Quick Sanjeevni may process basic order info:
✅ WhatsApp Business API
✅ Razorpay / PhonePe / Payment Gateway
✅ Cloud storage (for temporary order history)
All partners follow strict security standards.
No medical data is shared with advertisers.
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✅ 10. Customer Responsibility
Customers are requested to:
✅ Avoid sharing unnecessary medical details
✅ Mask sensitive information while chatting
✅ Not send prescription to unknown numbers
✅ Report any suspicious message claiming to be Quick Sanjeevni
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✅ 11. Updates to This Policy
We may revise this policy as required by law or business operations.
Updated versions will always be available on the website.
CARRIERS, SHIPPING & DELIVERY POLICY
Last Updated: DD/MM/2025
This section explains how Quick Sanjeevni (“we”, “our”, “the service”) manages delivery, the responsibilities of riders, the timeline, fees, delays, liabilities, and customer obligations.
Quick Sanjeevni operates ONLY as a medicine pick-up and delivery service, not as a seller of medicines.
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✅ 1. Service Coverage Area
We currently provide on-ground delivery within:
✅ Jabalpur City (Urban & Nearby Semi-Urban Areas)
Pin codes supported: 482001 – 482011, 482020, 482021, 482022, 482023, 482024, 482005, etc.
For out-station delivery (courier services):
✅ Available on request (via third-party courier)
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✅ 2. Delivery Process
✅ Step 1 — Customer Sends Prescription / Medicine List
Via WhatsApp 6264646871
✅ Step 2 — Price & Availability Check
We check with partnered pharmacies and issue estimates.
✅ Step 3 — Order Confirmation
Customer confirms quantity, brand, and price.
✅ Step 4 — Pickup
We pick up medicines from a licensed partner pharmacy.
✅ Step 5 — Delivery
Medicines are delivered safely to customer’s address in sealed packaging.
✅ Step 6 — Original Pharmacy Bill
Attached with every order.
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✅ 3. Delivery Time Estimates
✅ Standard Delivery
60 minutes and above, depending on distance and stock availability.
✅ Delayed Delivery Conditions
Delivery time may extend in case of:
Unavailable medicine
High-priority orders
Weather conditions
Heavy traffic
Pharmacy preparation delay
Festivals / city lockdown / strikes
Customer not responding to rider
The customer will be informed immediately.
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✅ 4. Delivery Charges
✅ Free Delivery may be offered on promotional basis or first order.
✅ Delivery charges depend on distance, time, and order value.
Customer will always be informed of delivery charge BEFORE confirming the order.
No hidden fees.
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✅ 5. Packaging & Handling
All medicines are:
✅ Sealed properly
✅ Checked for expiry
✅ Packed in hygienic bags
✅ Never opened, altered, or repacked
✅ Handled by trained delivery partners
Riders cannot open or inspect medicine strips.
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✅ 6. Delivery Partner Responsibilities
Riders must:
✅ Ensure safe and timely delivery
✅ Maintain proper hygiene
✅ Behave politely
✅ Verify customer identity
✅ Not give medical advice
✅ Not ask customers for tips
✅ Not hand medicines to minors (under 18)
If customer is unavailable, rider will attempt 3 calls before marking as “Delivery Failed”.
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✅ 7. Customer Responsibilities During Delivery
Customers must:
✅ Provide accurate address
✅ Keep phone reachable
✅ Be present at the location
✅ Provide original prescription (if required)
✅ Check medicines immediately on delivery
✅ Make payment on time (if COD)
Failure to comply may lead to delay or cancellation.
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✅ 8. Failed Delivery / Re-Attempt Policy
A delivery may fail if:
Customer is unreachable
Wrong address
Restricted area
Customer refuses to accept without valid reason
In such cases:
✅ A re-attempt charge may apply
✅ Cancelled orders may not be eligible for refund of delivery fee
✅ Perishable / temperature-sensitive medicines cannot be returned
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✅ 9. Third-Party Courier Deliveries (Outside Jabalpur)
For deliveries outside Jabalpur:
✅ We use trusted carriers (Bluedart / Delhivery / DTDC / India Post)*
✅ Delivery time: 1–4 days
✅ Charges vary by weight & distance
✅ Customers will receive tracking details
*Carrier choice depends on availability in destination city.
Quick Sanjeevni is NOT responsible for delays by external couriers.
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✅ 10. Liability & Disclaimer
Quick Sanjeevni is NOT responsible for:
❌ Any reaction caused by medicines
❌ Delay due to pharmacy stock issues
❌ Wrong instructions from customers
❌ Incorrect address provided
❌ Issues caused by courier companies
❌ Damages after the package is delivered
❌ Temperature-sensitive medicine issues during courier transit
We only pick up & deliver medicines from licensed pharmacies.
The pharmacy is responsible for:
✅ Medicine quality
✅ Expiry date
✅ Authenticity
✅ Correct dispensing
✅ Pricing
✅ GST bill
Contact :- 6264646871
Email:- customersuppport@quicksanjeevni.in